Privacy Policy | Timeless Trips

At Timeless Trips ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our website or contact us for travel services.

Summary: We collect only what we need to plan your trip. We never sell your data. You can request deletion at any time by contacting us on WhatsApp.

1. Information We Collect

We collect information you provide directly to us, including:

Name, mobile number and email address when you submit an enquiry or booking form
Travel preferences, travel dates, group size and budget range
Payment information when you book (processed securely via our payment partners)
Communication records when you contact us via WhatsApp, phone or email
Device and usage data collected automatically when you browse our website (browser type, pages visited, time spent)

2. How We Use Your Information

To respond to your travel enquiries and provide personalised itineraries and quotes
To confirm and manage your trip bookings and payments
To send trip-related updates, travel documents and on-trip support
To improve our website, services and customer experience
To send promotional offers and travel inspiration (you may opt out at any time)
To comply with legal obligations

3. Information Sharing

We do not sell, rent or trade your personal data to third parties. We may share your information only with:

Hotels, airlines and transport providers — solely to fulfil your confirmed booking
Payment processors — for secure, encrypted transaction handling
Government or regulatory authorities — if required by applicable law

All third-party partners are contractually required to keep your data confidential.

4. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. All payment transactions are encrypted using SSL/TLS technology. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 5 years for accounting and legal purposes. You may request earlier deletion of your data by contacting us.

7. Your Rights

Under applicable Indian law (Information Technology Act, 2000 and IT Rules, 2011), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing communications

To exercise any of these rights, contact us at +91 83960 00504 or via WhatsApp.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact Us

Timeless Trips
No. #1659, Urban State, Jind, Haryana – 126102
Phone / WhatsApp: +91 83960 00504
Email: info@timelesstrips.in